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Product Care
Frequently Asked Questions
Care Instructions – Hardwood Flooring
Maintain the elegance and longevity of your hardwood flooring with the following care guidelines:
1. Clean Gently and Regularly
Sweep or vacuum frequently using a soft-bristle broom or vacuum with a hardwood floor attachment to remove dust and grit that can cause scratches.
2. Use a Damp Cloth — Never Excess Water
Clean with a slightly damp (not wet) microfiber mop. Standing water or excess moisture can damage the wood and cause warping.
3. Choose the Right Cleaning Products
Use only cleaners made specifically for hardwood floors. Avoid harsh chemicals, abrasive pads, wax-based products, or oil soaps, which can dull the finish.
4. Protect Against Furniture Damage
Install felt pads under furniture legs. When moving furniture, lift instead of dragging to prevent scratches or dents.
5. Control Indoor Climate
Wood is sensitive to changes in humidity. Maintain indoor humidity between 40%–60% to minimize expansion, contraction, and gaps between planks.
6. Use Rugs and Mats
Place doormats at entrances to trap dirt and moisture. Area rugs are recommended in high-traffic areas, but avoid rubber-backed mats that can trap moisture.
7. Wipe Spills Immediately
Clean up any liquid spills promptly with a dry or slightly damp cloth to avoid staining or water damage.
8. Trim Pet Nails
Keep pets’ nails trimmed to reduce the risk of scratches on the wood surface.
9. Avoid High Heels and Sharp Objects
Walking on hardwood floors with stilettos or dropping sharp objects can cause permanent dents or chips.
10. Refinish When Necessary
Depending on wear and use, consider professional refinishing every few years to restore the natural beauty of the wood and extend its lifespan.
Care Instructions – Vinyl Flooring
Vinyl flooring is durable and easy to maintain. Follow these tips to keep it looking beautiful for years:
1. Sweep or vacuum daily
Use a soft-bristle broom or a vacuum without a rotating brush to remove dust and debris without scratching the surface.
2. Use a damp mop — never soak the floor
Clean with a slightly damp mop or cloth and a mild, neutral detergent. Avoid excessive water — while vinyl is water-resistant, it should never be flooded.
3. Avoid abrasive products
Do not use wax, polish removers, alcohol, solvents, or rough sponges. These can stain or damage the surface.
4. Protect furniture legs
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5. Place rugs at entrances
Use doormats or rugs to catch dirt, small stones, and moisture that may wear down the surface over time.
6. Limit direct sunlight
Use curtains or blinds to protect the floor from prolonged sun exposure, which can cause discoloration or fading.
7. Avoid sharp or pointed objects
Prevent contact with sharp tools or metal edges that can cut or dent the vinyl surface.
8. Clean spills immediately
Wipe up any spills right away to avoid staining or buildup along the seams or edges.
9. Do not use steam mops
Avoid steam cleaning, as excess heat and moisture can damage the adhesive or the structure of the floor.
10. Follow manufacturer guidelines
Always refer to the flooring manufacturer’s care instructions to maintain warranty coverage and ensure proper maintenance.
Care Instructions – Laminate Flooring
Preserve the beauty and durability of your laminate flooring with these simple care tips:
1. Clean Regularly
Sweep or vacuum (with a soft brush attachment) frequently to remove dust and debris that can scratch the surface.
2. Use a Damp Mop — Not a Wet One
Clean the floor with a lightly damp microfiber mop. Avoid excessive water, as it can seep into the joints and cause damage.
3. Avoid Harsh Cleaners
Use pH-neutral products specifically made for laminate floors. Never use abrasive cleaners, wax, or polish.
4. Protect from Furniture Scratches
Use felt pads under furniture legs and avoid dragging heavy items across the floor.
5. Keep Pet Nails Trimmed
Pet claws can scratch laminate surfaces. Keep them trimmed to prevent marks.
6. Use Doormats
Place doormats at entrances to reduce the amount of dirt, moisture, and small stones that can damage the flooring.
7. Control Indoor Humidity
Keep humidity between 40% and 60% to prevent boards from expanding or contracting.
8. Clean Spills Immediately
Wipe up any liquid spills right away with a dry or slightly damp cloth to prevent stains or swelling.
9. Avoid Steam Cleaners
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10. Routine Inspections
Check periodically for lifting edges or gaps. If you notice anything unusual, contact a professional for evaluation.
Care Instructions – Tile Flooring
Tile flooring is known for its durability and low maintenance. Follow these simple guidelines to keep it clean and looking like new:
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Remove dirt, dust, and grit with a soft broom or vacuum cleaner to prevent surface wear or dulling over time.
2. Mop with warm water and a mild cleaner
Use a damp mop and a neutral pH cleaner specifically made for tile. Avoid oil-based or wax products, which can leave residue.
3. Clean grout lines periodically
Grout can accumulate dirt over time. Use a soft brush and a grout-safe cleaner to maintain brightness and hygiene.
4. Wipe spills immediately
Though tile is water-resistant, it’s important to clean up spills promptly to prevent staining, especially in grout lines.
5. Avoid harsh chemicals
Stay away from bleach, ammonia, or abrasive cleaners that can damage the tile surface or erode the grout.
6. Use rugs in high-traffic areas
Placing rugs or mats in entrances, kitchens, or hallways reduces wear and traps dirt before it reaches the floor.
7. Protect against impact and scratching
Though strong, tiles can chip under impact. Avoid dropping heavy or sharp objects, and use felt pads under furniture legs.
8. Don’t use steel wool or rough pads
For stubborn spots, use a soft cloth or non-scratch pad. Abrasive materials can dull the tile’s finish or damage glazed surfaces.
9. Seal grout if needed
In areas with heavy use or moisture, consider applying a grout sealer to help prevent stains and moisture absorption.
10. Regular inspection and maintenance
Check for loose or cracked tiles and deteriorating grout. Prompt repairs can prevent bigger issues and maintain the integrity of the floor.
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